You shared a typeform, and now people are telling you they get a closed screen saying the typeform isn't accepting new responses. Or you opened the link yourself and saw it. Nothing in the form looks different, and you didn't press anything.
Three things cause this, and the fix depends on which one you're in: your account reached its monthly response limit, the form closed itself because of its own scheduling or response-limit setting, or a plan change put the form into trial mode. All facts below come from Typeform's own help centre and pricing page, and plan numbers are given as they stand at the time of writing.
Tell which case you're in
Run through these checks before you change anything:
- You got an email or an in-app notice about reaching 90% or 100% of your response limit, or you see a warning in your Workspace: your account limit is used up and your forms are in private mode.
- Only one form is closed and your other forms still take responses: check that form's Access & Scheduling settings for a close date or response limit.
- You recently cancelled, downgraded to Free, or moved to Basic while using a Premium theme: the form has probably been put into trial mode.
- To see how many responses you've used this month, click the organization menu in the upper-left corner of your Workspace and choose Plan & billing.
Case 1: your account hit its monthly response limit
Every Typeform plan includes a set number of responses per month, and the limit applies to your whole account, not to each form. Typeform's own example: on a plan with 1,000 responses, you can collect 1,000 responses per month in total, not 1,000 per form. At the time of writing, the help centre lists 10 responses per month on Free, 100 on Basic, 1,000 on Plus, 3,000 on Talent and 10,000 on Business and Growth Flow.
Typeform warns you by email and inside your account at 90% and at 100%. When you reach 100%, your forms go into private mode, and respondents see a closed message instead of your questions. Private mode forms become public again automatically when the next billing month begins, or as soon as you upgrade. Plan & billing shows the date Typeform started counting your current month.
Your options, from Typeform's help centre:
- Wait for the reset. Limits reset every month on both monthly and yearly plans, and your forms reopen on their own.
- Upgrade your plan to one with a higher monthly response base.
- Add more responses to your current plan. The pricing page describes a maximum monthly limit made up of your response base plus possible add-ons.
- Turn on auto-upgrade (paid plans only). Click the organization menu in the top-left corner, go to Plan & Billing, and switch on the toggle under Response limit auto-upgrade. With it on, your forms don't close at the limit; you move to the next response tier and are billed for that tier. Typeform's article notes auto-upgrade isn't available to users in India, and that the monthly cap across all plans is 50,000 responses.
- On Enterprise or Growth Custom, Typeform asks you to contact your customer success manager instead.
What counts as a response
Most surprises with this limit come from responses people didn't think would count. According to Typeform's help centre:
- Responses you create manually or receive through a published form count, including test submissions you send yourself through the live link.
- AI-generated test responses don't count towards your limit.
- Partial responses count. Collecting them needs Basic or higher, and a partial response is recorded when someone answers the question just before a Partial Submit Point.
- Deleted responses still count. Deleting a response doesn't return it to your remaining total, and its content is gone.
- Unused responses don't carry over to the next month.
- Typeform says it cannot manually reset or expand your limit if you used it up with test responses through a published form.
Case 2: the form closed itself with its own settings
A form can also be set to close on its own. Open the form from your Workspace, click the settings button (the gear icon) in the Content panel, then click Access & Scheduling. This is where you close a form manually, and on the Business plan you can also schedule a close date, set a response limit and show a custom closed message. If you set both a deadline and a response limit, the form closes as soon as either one is met. Check this panel for a toggle you or a teammate switched on, and turn it off if you want the form open again.
One detail catches people out. The per-form response limit counts new responses from the moment you click Save in that menu, not from when the form was published. Typeform's example: if a form already has 50 responses and you set a limit of 100, it closes after the 150th response, not the 100th.
When the per-form limit is reached, the respondent who hits it still sees your end screen and their answers appear in Results. Anyone who tries to submit after that sees the form's closed message, and their responses won't appear in the Results panel.
On the Free plan, Typeform lists ‘close forms on submit / auto-close to new responses’ among the features available only on paid plans.
Case 3: a downgrade or cancellation put the form into trial mode
If you cancel or downgrade to Free, forms that contain paid features are set to trial mode when the change takes effect, and they're closed to new responses. Moving to Basic does the same to forms using a Premium theme. Paid question types are marked with a diamond icon in the Content panel. Moving between two paid plans doesn't close forms, apart from those Premium theme cases; the forms keep collecting up to the new plan's limit.
To reopen a form in trial mode, either upgrade again or remove the paid features from it. Removing paid question types can affect responses you've already collected, so Typeform advises exporting your responses first.
What doesn't fix it
A few workarounds come up often and don't help, based on how Typeform describes its limits:
- Deleting old responses. They still count for the month.
- Duplicating the form or making a new one. The limit is shared across every form in your account, so a new form is closed too.
- Sending test submissions to check whether it's working. Each one through the live link uses up another response.
If you're the person filling in the form
There's nothing you can change on your side: clearing your browser or switching devices won't reopen it, because the owner's account or settings closed it. Tell the owner the form is showing as closed, and keep a copy of what you were going to submit. Typeform's help centre doesn't say that answers attempted while a form is closed are saved anywhere.
Another option for simple sign-up forms
If a closed form is costing you sign-ups, OneSol is one alternative to look at: it gives you a free page with one link for all your profiles, plus forms that don't make people sign in. Taking payments, through your own Stripe, PayPal, Razorpay or Square account, comes with the paid Pro plan.